To help you save time, we have put together this list of most common inquiries, just click on the question and find the answers.
If you can't find what you're looking for in our FAQs, feel free to contact us and it will be a pleasure to give you a prompt answer.
Please note, at some destinations there may be limited or no options to meet your dietary needs. However, our tour guides will do everything in their power to ensure your needs are met.
With your booking confirmation, you will also receive a contact number to use if necessary to reach us prior to your tour.
When booking a round trip, please provide the complete name, birthdate, and flight information (arrival and departure), for all participants. Please provide a phone number where you can be reached and any other useful information that will help us give you the best tour experience.
Round trips can be cancelled free of charge a week before arrival. All cancelations made less than a week prior to the start of the tour are subject to a 100% cancellation fee of the trip’s deposit.
The amount of money required for your trip is a personal decision. If you are interested in souvenirs or splurging on a fancy night out, we recommend that you bring more than the estimated amounts below. As an example, for the ala carte round trips where no meals or activities are included, we estimate you might need about 35 to 60 CUC per day for tour expenses. This does not include local tips and/or souvenirs.
Summary of Personal Expenses on a Tour
Expected expenses upon arrival in Cuba
- Food - Allow about 25 CUC to 40 CUC a day for food where no meals are included
- Drinks- 1 to 1,50 CUC for water and soft drinks, 1- 2 CUC beer and 3-6 for cocktails
- Optional activities and excursions (see list of extras on our tours)
Breakfast is always included when accommodations are booked via Wijincuba.
Transportation is provided in our tours so it is very unlikely that you will need other transportation during our tours.
- International Flights
- Visa and passport fees
- Insurance (Travel Medical Insurance is required to participate in the tour)
- Optional activities/day-tours/excursions
- Due to the embargo placed on Cuba by the USA, we do not have access to U.S.credit cards, U.S. online payments, U.S. money transfers or payments by U.S. credit cards
- Big tour operators work directly with the government owned companies and they do have access to payments upfront
- Making the cash payment directly to Wijincuba at the beginning of the tour, assures against possible delays or complications that might arise from money transfers
- The local payment made directly to Wijincuba allows us to lower the cost of our services because no commissions have to be paid to travel agents or advertising agencies. This means you are paying the lowest price possible.
- In some cases and for some countries it is possible for us to charge a small deposit. In those cases you will be informed when you receive the tour confirmation
- Cuba is one of the safest international locations in which to travel. This is in no small part due to the swift and extreme penalties passed down for even minor crimes. Stealing from a tourist is one of the serious crimes for which lengthy jail time can be served. There is also a high police presence in the cities, particularly in high tourist areas. Compared to most Cubans, the police in Cuba are properly paid, so they are less susceptible to corruption. Also, there is no recognized terrorist risk in or to Cuba.
- Tourists should still take the same precautions as when traveling in any other country. The less protected areas in Cuba would be in Central Havana and Santiago de Cuba late at night, where pick-pocketing in crowded areas, and bag-snatching have been known to occasionally occur. Violent crimes are simply unheard of as are armed robberies and hold-ups.
- Although Cubans have their basic needs covered, such as food, housing, healthcare, and education, there is a large gulf between their wealth and that of the typical tourist. We recommend that as a basic courtesy while in Cuba, not to flaunt your wealth excessively thereby tempting unnecessary crime. We also suggest not carrying unnecessary amounts of cash when going out. Also, when going out late at night, do not carry unnecessary handbags.
- Prostitution and drugs are not accepted in Cuba and are severely penalized. We DO welcome clean tourism: visitors wanting to discover our history, culture, nature, good music, rum, beautiful beaches, cigars and hospitality.
- If you keep these basic safety precautions in mind, you will be sure to have a very enjoyable and safe visit to Cuba.
Please note that neither the U.S. Embassy in Havana nor the U.S. Department of State in Washington, D.C. process Cuban visa applications. To apply for a Cuban visa or for any questions regarding Cuban consular services, please contact the Cuban Embassy in Washington, D.C.:
In some natural parks and local attractions, we need to use local guides and in those situations you might be part of a larger group. However, most of the time, depending on availability on the day of the tour, we manage to have these tours private just for our groups too.
Because we only do private tours and round trips, on each day the tour guide will present you with the day’s activities. In this way you are able to pick and choose activities that suit your needs and physical capacity. We attempt to make the start time of our tours begin at a reasonable hour, allowing you to have time for a quiet and relaxing breakfast.
Many of the activities that do require a level of fitness are optional and there are always less energetic options available.
Walking is usually required to get from your accommodation to your vehicle or if nearby, to that day’s sightseeing locale. Also walking may be required from your accommodation to any local restaurants you may be visiting on your own. While most Cuban cities are flat with paved roads, the streets are often poorly maintained and in poor condition, often with potholes that can be dangerous if you do not take appropriate care. In cities, such as Trinidad, there are cobblestones and the streets can be moderately steep.
While the most enjoyable part of any tour is traveling from one place to another, distances can be long. Some trips can last up to 8 hours, which for some people can be quite tiring.
Humidity and heat can be a factor affecting people’s physical readiness, especially in the summer months of June, July, and August.
On very rare occasions it may be necessary for you to carry luggage for a block or two at a time. However in most cases, your tour guide and driver will be on hand to help you. In any case, heavy luggage packing is not required for a visit to Cuba. Cuba is a casual country so just a few changes of casual clothes and travel accessories are all that are needed for an unforgettable experience.
A confusing aspect for visitors is that the Cubans call both currencies “pesos”, so you have to know the value of something to know which currency they are referring to. Otherwise, you have to ask.
During our information meeting the first day of the tour, we will explain more on this and you will be shown both currencies and briefed on how to recognize them.
There are WIFI hotspots in almost every large city and designated areas in all the cities visited by tourists, such as plazas, public areas, and in most hotels. WIFI cards that allow you 1 hour of internet connection can be purchased at hotels and at the communications corporation ETECSA locations in the cities for $2.00 CUC each. In addition, Internet cards are also often offered by locals who sell them for $3.00 CUC. Some hotels offer them at a higher price (up to 5 CUC per hour). We advise you to purchase several WIFI cards in Havana on the first days of your travel, as the cards are valid to be used at any WIFI point within Cuba. Be aware, the lines to acquire the cards are generally long and sometimes the vendor locations are closed. Your guide will be happy to help you.
Your telephone works on the the 900 Mhz frequency band
Your company has a contract with the Cuban cellular network Cubacel. You will have to confirm this with your local phone company.
You have activated World Roaming
Be sure to bring a copy of your reservation form. In the unlikely event, you don’t find us, you can take the form to a representative at the information desk. Please contact the number located on the form. One more thing! Please call us first. DON’T take a taxi by yourself to the accommodation before contacting us!
Here is the price information for children traveling on the tours:
- 0 - 2 years with 2 adults. Travel on the tour at NO CHARGE.
- 0 - 2 years with 1 adult. Pay the cost of a SINGLE SUPPLEMENT
- 3 - 12 years with 2 adults. Receive a 50% DISCOUNT.
- 3 - 12 years with 1 adult. Pay FULL PRICE.
CAR SEAT: We advise you bring a child seat for the car, so that your baby can travel safely while in Cuba.
COT: Based on your preferences, if you own a portable cot/crib it will be useful to bring it as well. In hotels and private homes, it is not always possible to find this amenity.
Private homes rather than hotels are able to provide a higher level of attention to your specific needs. And it is a delight for them to host a baby in their home.
Traveling with family of 7, touring for 3 weeks with driver/tour guide Miguel was a super experience, he showed us all the sites, told us about the history, country and people. Interesting insights on the Cuban way of life. We can strongly recommend this company if you want to see more of the country. A complete program with air-conditioned minivan,...
We booked the Cuba True Colors tour for our family of five adults and had an amazing trip! Believe the 5-star ratings for this company! Highly recommend you book with Felipe and his team! Felipe was always prompt to reply to emails and even offered to adjust the tour itinerary if wanted (we followed their suggestions). Our guide (Leycester) and...
If you are coming to Cuba, this is the only way to do it. My mom and I travelled to Cuba for a week. We realised that it's not an easy place to negotiate as a tourist (limited internet, information and English) so we contacted Felipe from Wijincuba to book the 7 day tour. From our first communication until our...
We are a group of 8 friends who have done lots of travelling together. In March 2015 we took the Cuban True Colors tour with Wijincuba. We all LOVED it! Felipe was very quick and helpful to answer all our questions before the trip, and the whole process was very smooth. I admit I was nervous wiring money through Belgium...
We booked the 19 hour Habana Night tour during our visit to Varadero for $150/person. It is a private tour where you get picked up at your hotel at 8:00am and return to your hotel at 3:00am. Our tour guide, Tony, was about 15 minutes late for pick up but there definitely was a lot of traffic that morning so...